Compassion ‘has to be our number one priority’ says Hiro Tanaka, a consultant orthopaedic surgeon at Aneurin Bevan University Health Board.
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Globally, 1 in 20 people still lacks access to essential health services that could be delivered at a local clinic instead of a hospital. And where services are accessible, they are often fragmented and of poor quality. WHO is supporting countries to progress towards universal health coverage by designing health systems around the needs of people instead of diseases and health institutions, so that everyone gets the right care, at the right time, in the right place.
In this 1 minute video, Chief Clinical Pharmacist Julia Blagburn describes what person-centred care is and its implications for involving people in decisions about their own treatment and care. She describes how she has changed her practice to use a shared decision making approach, and the confidence it gives her that patients are being given the treatment and support that is right for them.