Don Berwick – What Patient Centred Care Really Means

We asked Peter Lachman, deputy medical director for safety at Great Ormond Street Hospital, who he thought should be doing quality improvement work, and how professionals can work together on such projects.

Compassion 'has to be our number one priority' says Hiro Tanaka, a consultant orthopaedic surgeon at Aneurin Bevan University Health Board.

David Westfall Bates, MD, Senior Vice President for Quality and Safety at Brigham and Women's Hospital, describes practices that reduce the frequency of medication dispensing errors in hospitalized patients including computerized physician order entry, medication bar coding and electronic medication administration records as well as new technologies that will further improve patient safety.

Presented by Jason Burton, Head of Dementia Practice and Innovation.

Globally, 1 in 20 people still lacks access to essential health services that could be delivered at a local clinic instead of a hospital. And where services are accessible, they are often fragmented and of poor quality. WHO is supporting countries to progress towards universal health coverage by designing health systems around the needs of people instead of diseases and health institutions, so that everyone gets the right care, at the right time, in the right place.

In this 1 minute video, Commissioning Manager Sam Hood describes how the CCG sees shared decision making as a way of improving quality of care, outcomes for patients and patient engagement.

In this 1 minute video, commissioner Jon Tose sets out how shared decision making not only leads to care that patients want, but has also lead to patient choosing less intensive management options, reducing pressure on secondary care.

In this 1 minute video, GP Mark Hayes briefly sets out the benefits of shared decision making from the perspectives of a commissioner and clinician and for patients.

In this one minute video, clinicians Lucy Craig and Ruth Wyllie briefly describe how using a shared decision making approach and encouraging young people through the use of the ‘Ask 3 Questions’ campaign, has helped young people to be more independent and to prepare them for adult services.

In this 1 minute video, Chief Clinical Pharmacist Julia Blagburn describes what person-centred care is and its implications for involving people in decisions about their own treatment and care. She describes how she has changed her practice to use a shared decision making approach, and the confidence it gives her that patients are being given the treatment and support that is right for them.