Sam Hood, Commissioning Manager, Gateshead CCG

What does person-centred care mean for mental health services? We asked a number of people from projects that we've funded for their views on how a person-centred approach can improve the quality of care.

The excellent Don Berwick's plenary speech at the International Forum in Berlin 2009

Compassion 'has to be our number one priority' says Hiro Tanaka, a consultant orthopaedic surgeon at Aneurin Bevan University Health Board.

Presented by Jason Burton, Head of Dementia Practice and Innovation.

Globally, 1 in 20 people still lacks access to essential health services that could be delivered at a local clinic instead of a hospital. And where services are accessible, they are often fragmented and of poor quality. WHO is supporting countries to progress towards universal health coverage by designing health systems around the needs of people instead of diseases and health institutions, so that everyone gets the right care, at the right time, in the right place.

In this 1 minute video, commissioner Jon Tose sets out how shared decision making not only leads to care that patients want, but has also lead to patient choosing less intensive management options, reducing pressure on secondary care.

In this 1 minute video, GP Mark Hayes briefly sets out the benefits of shared decision making from the perspectives of a commissioner and clinician and for patients.

In this one minute video, clinicians Lucy Craig and Ruth Wyllie briefly describe how using a shared decision making approach and encouraging young people through the use of the ‘Ask 3 Questions’ campaign, has helped young people to be more independent and to prepare them for adult services.

In this 1 minute video, Chief Clinical Pharmacist Julia Blagburn describes what person-centred care is and its implications for involving people in decisions about their own treatment and care. She describes how she has changed her practice to use a shared decision making approach, and the confidence it gives her that patients are being given the treatment and support that is right for them.

In this 1 minute video, Consultant Obstetrician sets out why involving people in decisions about their treatment and care is crucial to providing a high quality service.