What can a zoo teach us about patient safety?

Health care isn’t the only industry that’s working to protect people in dangerous conditions. Each year at the IHI National Forum, IHI faculty lead excursions to organizations outside of health care to learn about how they do their work. Kathy Duncan, RN, IHI Faculty, leads a trip to the Central Florida Zoo, which has one of North America’s largest collections of venomous snakes. In this video, Duncan goes behind the scenes to learn about the staff’s safety procedures for handling snakes when they need to be moved from their enclosures.


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