Annie’s Story: How A Systems Approach Can Change Safety Culture

Annie’s Story: How A Systems Approach Can Change Safety Culture

Author: MedStar Health

Resource type :

This 5 minute video uses an engaging and challenging story of one adverse event to illustrate how important it is for organisations to cultivate a just culture and take a systems view to analysing near miss incidents and adverse events.

The video uses a specific example concerning errors made while using a particular piece of technology, but examines a range of broader issues regarding handling and learning from adverse events.

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