Communicating with patients about breakdowns in care: a national randomised vignette-based survey

Communicating with patients about breakdowns in care: a national randomised vignette-based survey

Author: Kimberly Fisher

Resource type :

Original research article on the importance of  the fact that many patients are reluctant to speak up about breakdowns in care, resulting in missed opportunities to respond to individual patients and improve the system. Effective approaches to encouraging patients to speak up and responding when they do are needed.

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