This case study describes work by the Cardiff team working on the Health Foundation’s MAGIC programme to develop a survey that would measure the patient’s experience of shared decision making.

While the project had already developed patient experience questionnaires, upon analysis, they seemed to reflect the patient’s experience of their relationship with the doctor, more than their specific experience of shared decision making and one of the challenges identified was the question of how to measure both reliably and consistently the patient’s experience of shared decision making.

This case study describes the process by which the team developed a simple but reliable survey that could be easily administered and analysed, supporting its use by busy practice managers. Further, the team realised how time intensive the analysis of lengthy questionnaires could be, casting doubt upon how transferable the process would be to busy practice managers, beyond the life of the project.