This is part of a series of Smart Guides to Engagement. It helps clinical commissioning groups (CCGs) adopt an approach to developing pathways reflecting what matters to patients, carers and family members. It offers examples that work and points to sources of help to achieve success.

The Smart Guides to Engagement series is for everyone working in or with clinical commissioning groups (CCGs). The guides have been written by experts to provide straightforward advice on all aspects of patient and public engagement in an easily digested format.

Other Smart Guides can be accessed at www.networks.nhs.uk/nhs-networks/smart-guides