Publishing her ‘Dignified Care: Two Years On’ progress report, the Older People’s Commissioner for Wales, Sarah Rochira, has said that despite a number of improvements in hospital care, significant progress must be made in a range of key areas to ensure that all older people within Welsh hospitals are treated with dignity and respect.

The Commissioner also states that there must be zero tolerance of failures in care and that the NHS in Wales must capture, and act upon, the experiences of patients far more effectively.

‘Dignified Care: Two Years On’ is the second progress report following the Commissioner’s review into whether older people in Wales are treated with dignity and respect while in hospital. Following the publication of the review report in 2011, action plans were developed by health boards, Velindre NHS Trust and the Welsh Government to deliver the change and improvements expected by the Commissioner.

Read the release on the Older People’s Commissioner for Wales website