This report defines self-management support and gives case studies of early adopters in the USA. It describes telephone based models and behavioural health models and sets out some key steps in successfully implementing self management support.

Written by Bodenheimer and Abramowitz, the report has a US focus, with local case studies covering a range of aspects of self-management support, acknolweding that this happens within and beyond the boundires of healthcare organisations. It goes into further detail of telephone based support, behaviour change approaches and the role of volunteers in supporting and facilitating this agenda.