This report from the King’s Fund examines the ways that healthcare organisations can engage staff, patients and boards and build relationships across systems of care. It presents a range of evidence from national and international experts and shows ways that leaders in healthcare needs to rethink how teams and organisations work across the health system.
The report argues that better engaged staff have higher morale, make fewer errors and deliver better patient experience. It demonstrates that patients receive more appropriate care and better outcomes when they are actively engaged in their care. And it highlights how leaders must be increasingly effective at integrating healthcare activities across healthcare systems.