This document sets out calls for action, based on sound evidence, and highlights the crucial contributions that the voluntary and community sector (VCS) can make, with the right support. In summary it calls for action to: target public health; make people the priority, not the system; support people with chronic conditions and disabilities; create people-powered services; fund health and care properly; and no top down reorganisations.

In calling for support for people with chronic conditions and disabilities the paper identifies the need for shared treatment decisions, supported self-management, training for health staff in person-centred care and access to access to health records; peer support; personal budgets; and widespread use of care and support planning.

It explores why person-centred care is needed, and how people should experience services in 2020. It goes on to explore how services will need to work in order to make this a reality and sets out a series of steps that need to be taken in order to achieve the vision.