Person-centred care (PCC) is now recognised as an important component of healthcare quality. However, a lack of consensus of its most critical elements and absence of a global measure of person-centredness has limited the ability to evaluate the impact of implementation.

Person-centred care (PCC) is now recognised as an important component of healthcare quality. However, a lack of consensus of its most critical elements and absence of a global measure of person-centredness has limited the ability to evaluate the impact of implementation.

Author: Sara Guastello, Karin Jay

The aim of this paper is to  introduce a measurable construct for PCC that yields improvement in quality, patient loyalty and staff engagement.The Person-Centered Care Certification Programme is associated with improvements in patient experience, patient loyalty and staff engagement.

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