The Person-Centred Care Toolkit has been developed with NHS England to support GPs and primary care teams deliver person-centred care.

People with multiple long-term conditions account for about 50% of all GP appointments but the current 10-minute GP consultation doesn’t allow enough time to effectively address all health and well-being issues. The person-centred care approach gives people more choice and control in their lives by providing an approach that is appropriate to the individual’s needs. It involves a conversation shift from asking ‘what’s the matter with you’ to ‘what matters to you’.