Public perceptions of the NHS and social care: performance, policy and expectations

Public perceptions of the NHS and social care: performance, policy and expectations

The COVID-19 pandemic has already had major consequences for people’s perceptions and expectations of health and social care services. Workforce shortages were the single biggest challenge in health and social care before the pandemic, and the last 2 years have left staff overstretched and exhausted. Responding to COVID-19 has caused disruption, delays and increased demands on services, resulting in large volumes of unmet need and delayed care, including the longest waiting list for hospital care since current records began.

But how might public attitudes continue to change? And what might this mean for policymakers working to plot a course out of the pandemic, learn from the response so far and repair the social and economic damage caused by the virus? This long read examines key findings from a new survey of public perceptions of health and social care, the first from a new 2-year partnership between the Health Foundation and Ipsos.

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