This report by the NHS Institute for Innovation and Improvement presents and reviews evidence about how quality improvement has been implemented in a range of healthcare contexts.
It provides a guide to the main improvement approaches being applied, and offers a clinical perspective on improvement methods that have largely been brought into healthcare from other industries.
The report examines a number of different improvement approaches, considering both their successes and limitations. These include:
- Plan-Do-Study-Act (PDSA) cycles
- Statistical Process Control
- Six Sigma
- Theory of Constraints
- Mass Customisation