Redefining consultations: changing the relationships at the heart of health

Redefining consultations: changing the relationships at the heart of health

Author: NESTA

Resource type :

This report explores how health consultations can take place through collaboration – a meeting between equal partners with a common purpose.

This report brings together our practical learning and evidence on partnership approaches to consultations. All rely on a core set of new interventions:

  • Changing the conversation to focus on patients’ goals and outcomes, through care planning, pathway planning and a system of referral and social prescription that incorporates non- medical provision.
  • Changing the format to provide flexible, alternative structures according to what is most useful to the patient, not most convenient to the institution.
  • Changing relationships to value patient experience and new professional and non-professional roles as sources of expertise.
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