In this short video, Robert Francis QC, who led the Mid Staffordshire NHS Foundation Trust Inquiry, discusses the key safety, quality and regulatory issues uncovered by the inquiry and reflects on the future implications for the NHS.

The video highlights the challenges that can face all staff across the healthcare system in managing quality and safety, and discusses they key ways in which the culture of the NHS needs to change to support improvement. A particular focus is on the need for a greater degree of openness and honesty regarding adverse events, and the importance of listening and being open to challenging information.