Saying Sorry

Saying Sorry

Author: NHS Resolution

Resource type :

This short guide from the NHS Litigation Authority provides clear and simple guidance on how to say sorry to patients, families, and carers if things go wrong.

It explains the importance of giving meaningful and sincere apologies, and the importance of having clear local policies that set out the appropriate communication process. The guide also emphasises that saying sorry is not an admission of legal liability and that the NHS LA will never withhold cover from a claim because an apology has been made.

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