The journey to high reliability

The journey to high reliability

Author: Joint Commission

Resource type :

This video captures a presentation by the president of the US Joint Commission, Mark Chassin, in which he describes the case of a patient who suffers a major safety incident.

In describing the case, the series of human and organisational factors involved in the event are revealed, demonstrating how complex it can be to understand and prevent patient safety incident in modern healthcare organisations.

The story is told to highlight how far healthcare must travel to attain a culture of high reliability.

Cookie Settings