The Patient Experience Book

The Patient Experience Book

Author: NHS England

Resource type :

This online resource is for people with designated responsibility for improving patient experience.

This online resource is for people with designated responsibility for improving patient
experience – both as providers of services and as commissioners. It is
intended to give you the evidence you need to influence others, both at
management/board level and team level, to focus on improving patient
experience.
The content that follows provides a rich source of research evidence, stories
from patients and staff and many examples of innovation. It also illustrates
a range of well-tested techniques to help you work more closely with
patients to understand their experience and use these insights to improve
services.

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