This report, from the US Institute of Medicine, represented a defining moment in establishing patient safety as a top priority for healthcare systems around the world. It remains highly relevant and valuable today.

The report reviews a wide range of patient safety issues and approaches that can be used in healthcare, and aims to establish a comprehensive approach to improving patient safety.

‘To Err is Human’ established the scale and nature of safety issues in healthcare. It examines how patient safety management systems can be created to encompass leadership, error reporting and safe standards to produce integrated systems of patient safety management in healthcare organisations.