Having conversations as part of assessments with people who need care and support, rather than following a standard form, can help you commission local services that people want and need. This approach is called ‘conversational assessment.’

Using conversations to assess and plan people’s care and support has been produced by Skills for Care in partnership with Think Local Act Personal and it explains the approach and outlines the key principles involved in doing a conversational assessment.

It is part of a suite of resources commissioned by the Department of Health in partnership with the Local Government Association and the Association of Directors of Adult Social Services to support local government in implementing the Care Act 2014.”