This 5-minute video sets out the four key stages in care and support planning: preparing for a consultation; discussing what people feel will help them stay well and what care and support they might need; creating a care and support plan that is easy for people to understand and use; and reviewing what has worked well, what hasn’t worked well and what might need to change.

It shows the process in action with Lynne Craven and her care and support planning partner, Dr Alf Collins.