When the Scottish Government first looked at the evidence on the impact of health literacy, in 2009, it was clear that it was time for action. We knew that healthcare information had to more clearly tackle the challenges we all face in our day-to-day life. It was less clear what needed to be done. We published our first plan of action, Making it Easy, in 2014 and this focused on improving people’s health knowledge and understanding. Our second plan, Making it Easier, builds on what we’ve learned so far. It moves us closer to removing barriers and preventing them being put there in the first place. It will improve how we design and deliver services for the future. It is a cornerstone of Realistic Medicine’s drive to better support people’s needs through shared decision-making.

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