Improvement Video Library
We’ve collated the videos from across all categories here to make them easy to view. Find out more about how we choose resources here.
Globally, 1 in 20 people still lacks access to essential health services that could be delivered at a local clinic instead of a hospital. And where services are accessible, they are often fragmented and of poor quality. WHO is supporting countries to progress towards universal health coverage by designing health systems around the needs of people instead of diseases and health institutions, so that everyone gets the right care, at the right time, in the right place.
In this 1 minute video, Chief Clinical Pharmacist Julia Blagburn describes what person-centred care is and its implications for involving people in decisions about their own treatment and care. She describes how she has changed her practice to use a shared decision making approach, and the confidence it gives her that patients are being given the treatment and support that is right for them.
This 3-minute video is designed to make patients feel more confident to ask questions and participate in decisions about their treatment and care. It features a series of patients explaining why it is important to ask questions and be involved and setting out three questions that can help people to understand their choices.